HSBC Wholesale Data Outage
Update - We are continuing to work on a fix for this issue.
Aug 05, 2026 - 16:09 AEST
Identified - Siss Data Services have contacted and are engaging with HSBC Wholesale to rectify the issue.
Aug 05, 2026 - 16:09 AEST
Investigating - HSBC Wholesale is not currently returning data to Siss Data Services requests.
Jul 18, 2026 - 09:00 AEST

About This Site

Welcome to ACSISS by SISS Data Services!

This is your central hub for updates on incidents impacting the availability of data from our data providers. Check in anytime for updates, scheduled maintenance, and incident reports.

We monitor the performance of CDR Open Banking systems and Direct Feed service providers, and any incidents affecting these systems are logged here. While these components are operated by banks and outside our direct control, we track them because they may impact the availability of your data.

If you’re experiencing issues not listed here, please contact our support team. We’re committed to keeping you informed and minimising service disruptions.

Uptime over the past 90 days. View historical uptime.
ACSISS Adviser Operational
90 days ago
99.97 % uptime
Today
CDR Ready Operational
90 days ago
99.97 % uptime
Today
ACSISS Connect Operational
90 days ago
99.97 % uptime
Today
ACSISS My Data Operational
90 days ago
99.97 % uptime
Today
ACSISS Platform (PRODUCTION) Operational
90 days ago
99.97 % uptime
Today
ACSISS Platform (SANDBOX) Operational
90 days ago
100.0 % uptime
Today
CDR Data Holders (Banks and other Financial Institutions) Major Outage
90 days ago
99.56 % uptime
Today
National Australia Bank (NAB) Operational
90 days ago
100.0 % uptime
Today
Commonweath Bank (CBA) Operational
90 days ago
100.0 % uptime
Today
Westpac Operational
90 days ago
100.0 % uptime
Today
Australian and New Zealand Bank (ANZ) Operational
90 days ago
100.0 % uptime
Today
St.George Bank Operational
90 days ago
100.0 % uptime
Today
Suncorp Bank Operational
90 days ago
100.0 % uptime
Today
Bankwest Operational
90 days ago
100.0 % uptime
Today
RAMS Financial Group Operational
90 days ago
100.0 % uptime
Today
Judo Bank Operational
90 days ago
100.0 % uptime
Today
Credit Union SA Operational
90 days ago
100.0 % uptime
Today
IMB Bank Operational
90 days ago
100.0 % uptime
Today
Laboratories Credit Union Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank Operational
90 days ago
100.0 % uptime
Today
People's Choice Operational
90 days ago
100.0 % uptime
Today
Teachers Mutual Bank Operational
90 days ago
100.0 % uptime
Today
UniBank Operational
90 days ago
100.0 % uptime
Today
Rabobank Operational
90 days ago
100.0 % uptime
Today
Bank First Operational
90 days ago
100.0 % uptime
Today
BankVic Operational
90 days ago
100.0 % uptime
Today
BankWAW Operational
90 days ago
100.0 % uptime
Today
BCU Bank Operational
90 days ago
100.0 % uptime
Today
Broken Hill Community Credit Union Operational
90 days ago
100.0 % uptime
Today
Cairns Bank Operational
90 days ago
100.0 % uptime
Today
Central Murray Credit Union Operational
90 days ago
100.0 % uptime
Today
Central West Credit Union Operational
90 days ago
100.0 % uptime
Today
Community First Bank Operational
90 days ago
100.0 % uptime
Today
Defence Bank Operational
90 days ago
100.0 % uptime
Today
Dnister Ukrainian Credit Co-Operative Operational
90 days ago
100.0 % uptime
Today
Easy Street Bank Operational
90 days ago
100.0 % uptime
Today
Family First Bank Operational
90 days ago
100.0 % uptime
Today
Fire Service Credit Union Operational
90 days ago
100.0 % uptime
Today
Coastline Credit Union Operational
90 days ago
100.0 % uptime
Today
G&C Mutual Bank Operational
90 days ago
100.0 % uptime
Today
Gateway Bank Operational
90 days ago
100.0 % uptime
Today
Geelong Bank Operational
90 days ago
100.0 % uptime
Today
Goulburn Murray Credit Union Operational
90 days ago
100.0 % uptime
Today
MOVE Bank Operational
90 days ago
100.0 % uptime
Today
Orange Credit Union Operational
90 days ago
100.0 % uptime
Today
P&N Bank Operational
90 days ago
100.0 % uptime
Today
Police Credit Union Operational
90 days ago
100.0 % uptime
Today
QBANK Operational
90 days ago
100.0 % uptime
Today
Queensland Country Bank Operational
90 days ago
100.0 % uptime
Today
RSL Money Operational
90 days ago
100.0 % uptime
Today
Woolworths Team Bank Operational
90 days ago
100.0 % uptime
Today
Warwick Credit Union Operational
90 days ago
100.0 % uptime
Today
Virgin Money Operational
90 days ago
100.0 % uptime
Today
Unity Bank Operational
90 days ago
100.0 % uptime
Today
UBank Operational
90 days ago
100.0 % uptime
Today
The Mac Credit Union Operational
90 days ago
100.0 % uptime
Today
The Capricornian Operational
90 days ago
100.0 % uptime
Today
Summerland Bank Operational
90 days ago
100.0 % uptime
Today
Transport Mutual Credit Union Operational
90 days ago
100.0 % uptime
Today
Southern Cross Credit Union Operational
90 days ago
100.0 % uptime
Today
SWS Bank (South West Slopes Credit Union) Operational
90 days ago
100.0 % uptime
Today
Australian Military Bank Operational
90 days ago
100.0 % uptime
Today
Northern Inland Credit Union Operational
90 days ago
100.0 % uptime
Today
Horizon Bank Operational
90 days ago
100.0 % uptime
Today
Hume Bank Operational
90 days ago
100.0 % uptime
Today
Illawarra Credit Union Operational
90 days ago
100.0 % uptime
Today
Up Operational
90 days ago
100.0 % uptime
Today
Australian Unity Bank Operational
90 days ago
100.0 % uptime
Today
Auswide Bank Operational
90 days ago
100.0 % uptime
Today
Heartland Bank Operational
90 days ago
100.0 % uptime
Today
Bank of us Operational
90 days ago
100.0 % uptime
Today
AMP Bank Operational
90 days ago
100.0 % uptime
Today
Bank Australia Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne Operational
90 days ago
100.0 % uptime
Today
Bank of Sydney Operational
90 days ago
100.0 % uptime
Today
Bank of China Operational
90 days ago
100.0 % uptime
Today
Bank of Queensland Operational
90 days ago
100.0 % uptime
Today
BankSA Operational
90 days ago
100.0 % uptime
Today
Bendigo and Adelaide Bank Operational
90 days ago
100.0 % uptime
Today
DDH Graham Operational
90 days ago
100.0 % uptime
Today
Firefighters Mutual Bank Operational
90 days ago
100.0 % uptime
Today
Heritage Bank Operational
90 days ago
100.0 % uptime
Today
Hiver Bank Operational
90 days ago
100.0 % uptime
Today
HSBC Bank Operational
90 days ago
100.0 % uptime
Today
ING Bank Operational
90 days ago
100.0 % uptime
Today
ME Bank Operational
90 days ago
100.0 % uptime
Today
Health Professionals Bank Operational
90 days ago
100.0 % uptime
Today
Qantas Premier Operational
90 days ago
100.0 % uptime
Today
Qudos Bank Operational
90 days ago
100.0 % uptime
Today
RACQ Bank Operational
90 days ago
100.0 % uptime
Today
Arab Bank Operational
90 days ago
100.0 % uptime
Today
Aussie Home Loans Operational
90 days ago
100.0 % uptime
Today
Australian Mutual Bank Operational
90 days ago
100.0 % uptime
Today
Bell Potter Operational
90 days ago
100.0 % uptime
Today
Beyond Bank Operational
90 days ago
100.0 % uptime
Today
First Option Bank Operational
90 days ago
100.0 % uptime
Today
Great Southern Bank Operational
90 days ago
100.0 % uptime
Today
Kogan Money Credit Cards Operational
90 days ago
100.0 % uptime
Today
Liberty Financial Operational
90 days ago
100.0 % uptime
Today
Mutual Bank Operational
90 days ago
100.0 % uptime
Today
MyState Bank Operational
90 days ago
100.0 % uptime
Today
Newcastle Permanent Operational
90 days ago
100.0 % uptime
Today
PayPal Australia Operational
90 days ago
100.0 % uptime
Today
Regional Australia Bank Operational
90 days ago
100.0 % uptime
Today
Reliance Bank Operational
90 days ago
100.0 % uptime
Today
Thriday Operational
90 days ago
100.0 % uptime
Today
Tyro Payments Operational
90 days ago
100.0 % uptime
Today
Wise Operational
90 days ago
100.0 % uptime
Today
CitiBank Operational
90 days ago
100.0 % uptime
Today
Commbiz Operational
90 days ago
94.75 % uptime
Today
HSBC Wholesale Major Outage
90 days ago
60.46 % uptime
Today
Direct Feed Data Holders (Banks) Operational
90 days ago
99.97 % uptime
Today
Commonwealth Bank (CBA) Operational
90 days ago
100.0 % uptime
Today
National Australia Bank (NAB) Operational
90 days ago
99.66 % uptime
Today
ANZ Bank Operational
90 days ago
100.0 % uptime
Today
Westpac (WBC) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank Operational
90 days ago
100.0 % uptime
Today
Bank of Queensland (BoQ) Operational
90 days ago
100.0 % uptime
Today
Bendigo Bank Operational
90 days ago
100.0 % uptime
Today
St George Bank Operational
90 days ago
100.0 % uptime
Today
Bank of SA Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne Operational
90 days ago
100.0 % uptime
Today
RaboBank Operational
90 days ago
100.0 % uptime
Today
Rural Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Sep 13, 2026 02:00-06:00 AEST

We will be undergoing scheduled maintenance during this time.
Posted on Sep 01, 2026 - 09:15 AEST

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Data Delay - ALL DIRECT DATA 28/08/26
Resolved - This incident has been resolved.
Aug 28, 10:29 AEST
Identified - We identified an issue with an internal file transfer process that temporarily prevented bank data from being processed and made available for collection. The issue has been resolved and data processing has resumed normally.

All data is expected to be available for collection after 10:00 AM. This issue affected direct data only; no other services were impacted.

We apologise for any inconvenience and appreciate your patience.
Aug 28, 09:01 AEST
Investigating - There is a delay on the delivery of data for ALL accounts this morning.

We have had an unplanned system outage and are working to correct it.

We will advise once data for all the accounts becomes available.

Apologies for any inconvenience.
Aug 28, 08:43 AEST
Commbiz Rejecting Consent
Resolved - This incident has been resolved.
Aug 28, 09:03 AEST
Monitoring - Commbizz have fixed the issue and we can see that accounts are no longer going to Inactive Status. A reconsent may be required to restore affected accounts to Active Status.
Aug 27, 09:14 AEST
Update - We are continuing to investigate this issue.
Aug 11, 15:39 AEST
Investigating - Commbiz are not returning data for accounts with a valid consent. This causes the bank feed to go to Status Inactive.
Aug 11, 15:39 AEST

Aug 27, 2026

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